Payment and Refund Policy

Last Updated

This Payment and Refund Policy was last updated on 22 September 2026. It applies to all transactions conducted through spotlixray for the Course A spotlight and visual production guide.

Scope of the Policy and the Products or Services It Covers

This policy governs payments and refunds for the Course A spotlight and visual production guide, which includes detailed instruction on lighting direction, camera framing, stage composition, and smooth workflows for entertainment coverage. It applies to all digital purchases made by customers in the United Kingdom and covers one-time access to course materials, any associated digital downloads, and related online resources provided by spotlixray. The policy does not extend to third-party services or physical goods unless explicitly stated at the point of sale.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise indicated. Additional charges, such as currency conversion fees imposed by your payment provider, are your responsibility and will not be reimbursed by spotlixray. Promotional discounts are applied at checkout and are non-transferable. Any changes to pricing will be communicated before completion of the purchase.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, as well as secure digital payment platforms compliant with UK regulations. Payments are authorised in real time through encrypted gateways. spotlixray uses industry-standard security measures to protect your data in line with UK GDPR and the Payment Card Industry Data Security Standard. Authorisation confirms sufficient funds and does not constitute final acceptance of your order.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, you will receive an email confirmation containing your order details and access instructions. A binding contract is formed only when this confirmation is sent. Until then, spotlixray reserves the right to decline any order due to stock issues, pricing errors, or suspected fraud.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of purchase to cancel without giving a reason. This right applies provided you have not started accessing or downloading the digital course materials. If access has begun, cancellation rights may be limited.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day period if the course has not been accessed. Once downloaded or streamed, the product is considered used and non-refundable. Promotional bundles, gift vouchers, and completed live sessions are excluded from refunds. Eligibility also excludes cases of misuse or violation of our terms of service.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] with your order number, full name, and a clear statement of your request. Include proof of purchase and details of any access attempted. Requests must be submitted within the applicable cancellation window. spotlixray will acknowledge receipt within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each request undergoes review to verify eligibility. You will be notified of approval or rejection via email within 10 working days. If rejected, reasons will be provided along with any options for appeal. Decisions are final once communicated.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing takes up to 14 days after approval, though bank processing may extend this to 30 days depending on your provider. You will receive confirmation once the refund is initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For digital content like Course A, refunds are unavailable after download or access begins, as permitted under UK law. Subscriptions, if offered, follow monthly billing with cancellation possible at any time but no prorated refunds for partial periods. Promotional offers are subject to the same 14-day rule unless access has occurred.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will result in order cancellation with notification sent to you. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may lead to account restrictions. Suspected fraud triggers immediate investigation and may involve reporting to authorities under UK law.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Data Protection Act 2018. You retain rights to goods and services of satisfactory quality, and remedies for faulty digital content remain available regardless of this policy.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on our Contacts page or email [email protected]. Techspace, 132-140 Goswell Road, London EC1V 7DY, United Kingdom serves as the registered address. We may update this policy to reflect legal changes; the latest version will always appear on this page with a revised date. Continued use after updates constitutes acceptance.